Technical support

The default System Manager login for a Canon imageRUNNER ADVANCE (Generation 1 & 2) is ID: 7654321, PIN: 7654321.

The default System Manager login for a Canon imageRUNNER ADVANCE (Generation 3) is User: Administrator, Password: 7654321.

Yes. If your machine is connected to our monitoring service, we track supply levels and can alert you before running out.

You’ll receive a notification when toner is low. Simply open the toner compartment and replace the cartridge following the instructions on the screen or user manual.

Follow the on-screen guide to safely remove the jammed paper. Avoid using force. If the jam keeps recurring, contact our support team.

This could be due to low toner, dirty rollers, or humidity. Check the toner level and try a test print. If the issue continues, we’re here to help.

Yes, we offer remote monitoring services that allow us to track the performance and supply levels of your equipment, addressing issues proactively.

Your copier should already be set up, but if you're relocating or changing networks, contact our technical support for reconfiguration assistance.

Yes, your copier supports scan-to-email and cloud platforms. If you need help setting up a new recipient or service, reach out to our team

Please contact us before moving the device to ensure it’s done safely and doesn’t affect your support coverage.

Keep the glass clean, avoid overloading trays, and report any recurring issues early. We handle the rest with scheduled service.

You can call us at +1 (714) 656-3025, email us, or use the support form on our website. Please provide your device model and a brief description of the issue.